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Sales & Marketing ManagerCompetitive

David Brown Automotive was founded in 2013 out of a passion for beautiful automobiles combining retro styling, traditional craftsmanship and modern technology and conveniences. In a few years, the company has already established a worldwide brand presence and is recognised for its commitment to design, usability and attention to detail.

Managing a busy marketing and sales team at our Silverstone headquarters, this role is custodian of the David Brown Automotive brand and responsible for driving growth through increased brand and product awareness, lead generation and conversion.

REQUIREMENTS

  • Outstanding presentation skills
  • Meticulous attention to detail
  • Immaculate presentation, telephone manner and writing skills
  • A champion of excellent customer service and relationship building
  • Effective and efficient database and diary management
  • Must attend regular meetings, shows and events throughout the UK and overseas
  • The ability to provide a uniquely personalised experience for each individual customer
  • An aspiration to deliver the very highest standards of customer service
  • A proven track record of sales growth and profitability
  • Number-driven
  • Resilient, reliable and a self-starter
  • A proven negotiator
  • Exceptional interpersonal skills
  • Experience in dealing with UHNWI’s
  • Flexibility to work evenings and weekends, as required
  • A full, clean driving licence

PRINCIPAL ACCOUNTABLITIES

Sales:

  • Responsible for day-to-day management of Sales Team, including distribution of leads and reporting
  • Take a proactive approach to dealing with leads in a timely, efficient and professional manner
  • Manage customer relationships throughout buying and build process, handover and aftersales, including also management of customers’ expectations
  • Manage and deal with complaints effectively and efficiently
  • Manage and provide customer feedback to design and engineering departments
  • Support the Sales & Marketing Director with strategy for distribution network
  • Act as point of contact to provide training, guidance and resource to distribution network
  • Undertake regular assessments to report on performance of distribution network
  • Provide insight into identifying new markets and future product, options and accessories ranges
  • Driving good practice for maintenance of accurate and detailed customer and lead records using CRM software

Marketing:

  • Act as a guardian of the David Brown Automotive brand
  • Responsible for increasing brand and product awareness both nationally and worldwide
  • Day-to-day management of marketing and communications team
  • Creation of yearly marketing and communications strategy
  • Planning and leading press activities
  • Support in social media strategy and management
  • Customisation of marketing and PR activities to suit local cultures and markets
  • Leading and managing marketing team to identify potential marketing opportunities, including organisation and running of events, both small and large-scale
  • Management and review of marketing, creative and PR agencies and contracts
  • Creation of marketing collateral

ADDITIONAL ACCOUNTABILITIES

  • Liaison with legal teams regarding sales, warranty and distribution contracts
  • Support the Sales & Marketing Director in any other activities as required

REPORTING

Reporting to: Sales & Marketing Director

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